You can check the status of a player to ensure its functionality.
See whether the player is online or offline, has a license, and working displays.
Check the status of data transfers to the player.
To check a player's status, perform the following steps:
Go to Channels > Location.
Select the location of the player.
In the Managing players pane, check the following parameters:
Messages
Check whether the player has any notifications:
| No messages. |
| No unread messages: messages are available and have been assigned to users for troubleshooting. |
| Unassigned messages: messages are available have not yet been assigned to any user. |
Click on the icon to open the notifications. As an admin you can configure notification settings and access to them via permission groups.
Data transfer
Check the transfer status of data to the player:
| Nothing to transfer. |
| Transfer data: data is being transferred. |
| Transfer overdue: data has not been transferred. |
Click the icon to open the Transfer status window for more information.
If a data importer is active, you can also see the date and time of the last data import.
Note that for players that are offline or don't have an active license, the data transfer status icon appears green, even if files are listed in the transfer status window.
Online
Check the online status:
| Online: the player is online and connected to the server. |
| Offline: the player is offline and there is no connection to the server. |
| No license selected: unlicensed players can't receive new content from IXM One. |
| Reset: reset players can't receive new content from IXM One. Activate the player to refresh its content. |
We recommend to regularly check transfer statistics for errors during data transfer.
Display 1, 2
Check the display status:
| On: the display is on. |
| Status is unknown: the screen can't be accessed. Check the cable connection to the hardware and the assigned screen type. |
| Off: the display is off. Check the display for more information. |
| Status not available: there's no assigned display. |
Last access
Check the date and time of the last connection between player and server.
Cancellation date
Check when a player was canceled.