---
title: "Check IXM One messages"
slug: "check-inbox-and-outbox"
updated: 2026-08-17T09:16:07Z
published: 2026-08-19T08:41:24Z
canonical: "docs.grassfish.com/check-inbox-and-outbox"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.grassfish.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Check IXM One messages

The IXM One news center provides an inbox and an outbox for your messages.

> [!NOTE]
> Note
> 
> IXM One automatically informs you about new messages when you log in.

## Check your inbox

The inbox displays all unread messages from your user group(s).

- Use it to check your messages, mark them as read, and [send new messages](/grassfish/docs/create-a-message).
- [Apply a filter](/grassfish/docs/check-inbox-and-outbox#filter-messages) to quickly find specific messages.

To access your messages in the inbox, perform the following steps:

1. Go to **Dashboard > News center**.
2. In the **Inbox**, select a message from the list to display its details.
3. Optionally, click **Read** to mark a message as read.

![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-inbox-and-outbox-image-ias2036x.png?sv=2026-02-06&spr=https&st=2026-11-06T20%3A13%3A26Z&se=2026-11-06T21%3A13%3A26Z&sr=c&sp=r&sig=9HVOO1Fbv63Qy%2BMA8eK48wufciOYzzPtn224h2X%2BkUw%3D)

## Use the outbox

The outbox displays all sent and draft messages from your user group(s).

- Use it to publish drafts, withdraw sent messages, copy messages, and delete messages that you no longer need.
- You can also [send new messages](/grassfish/docs/create-a-message) from here.

To work with your outbox, perform the following steps:

1. Go to **Dashboard > News center**.
2. Switch to the **Outbox** tab.
3. Select a message from the list and use one of the following options:

| **New message** | Select to create a new message. |
| --- | --- |
| **Publish/Withdraw** | Select a message and perform one the following actions: - **Publish** - **Withdraw** |
| **Edit** | Select to edit the selected message. |
| **Copy** | Select to copy the selected message and edit its properties. |
| **Delete** | Select to delete the selected message. |

![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-inbox-and-outbox-image-er334qlk.png?sv=2026-02-06&spr=https&st=2026-11-06T20%3A13%3A26Z&se=2026-11-06T21%3A13%3A26Z&sr=c&sp=r&sig=9HVOO1Fbv63Qy%2BMA8eK48wufciOYzzPtn224h2X%2BkUw%3D)

## Filter messages

Filter messages in your inbox and outbox to specify which messages you want to display and be notified of.

To set a filter, perform the following steps:

1. In IXM One, go to **Dashboard > News center**.
2. Click on ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/filter-messages-image-82iteq6w.png?sv=2026-02-06&spr=https&st=2026-11-06T20%3A13%3A26Z&se=2026-11-06T21%3A13%3A26Z&sr=c&sp=r&sig=9HVOO1Fbv63Qy%2BMA8eK48wufciOYzzPtn224h2X%2BkUw%3D) **Advanced filter**.
3. In the **Create new filter** window, specify the following filter settings as needed:

| **Templates** | Select a filter template. This setting is only available if there are saved templates. |
| --- | --- |
| **Display last entries** | Specify the maximum number of entries to display in the news center. |
| **Display the last few days** | Specify the number of days from which news should be displayed. This setting is selected by default. |
| **Limit date** | Select and specify a start and end date and time from which news should be displayed. |
| **Do not filter** | Select to display all news. |
| **Corporate news** | Select the following options for corporate news: - **Include news** - **Include read news** |
| **System notifications - Include system notifications** | Select to include system notifications. |
| **System notifications - Type** | Select which types of system notifications to display: - **Information** - **Todo** |
| **System notifications - Status** | Select which news to display by status: - **New**: the message hasn't been read. - **Read**: the message has been read and confirmed by a user. - **Resolved**: the issue has been resolved. |
| **System notifications - Module** | Select to display news from one or more of the following modules: - **Orders** - **Spot** - **Spots in general playlists** - **Playlist** - **Location** |
4. To save the filter, use one of the following options:
  - Click **Save** to save the filter for now.
  - Click **Save as** to save the filter as a template for reuse.
5. Click **Apply** to apply the filter.