---
title: "Work with players"
slug: "work-with-players"
updated: 2026-08-17T09:53:29Z
published: 2026-08-19T08:41:56Z
canonical: "docs.grassfish.com/work-with-players"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.grassfish.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Work with players

You can easily access your players in IXM One based on their location from where you can create new players, edit existing ones, or copy them.

## Create a new player

To create a new player, perform the following steps:

1. Go to **Channels > Location**.
2. Select the location to which you want to add the player.
3. In the **Managing players** pane, click **New** in the bottom right corner.
4. In the **Create player** window, configure the following general settings:

| **ID** | Optionally, enter a player ID with a maximum of 10 characters. |
| --- | --- |
| **Name** | Enter a name for your player. |
| **Holiday list** | [Assign a holiday list](/grassfish/docs/configure-holiday-settings) to the player. |
| **Telephone number** | Enter the telephone number of the player's contact person. |
| **Fax number** | Enter a fax number. |
| **E-Mail** | Enter an email address. |
| **Screen layout 1** | Assign a screen layout to the player with one of the following options: - **No selection (default)** - [**Create a new screen layout**](/grassfish/docs/work-with-screen-layouts) - **Select an existing screen layout** |
| **![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/work-with-players-image-y3wrq7bv.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A12%3A49Z&se=2026-11-06T20%3A12%3A49Z&sr=c&sp=r&sig=vyftJk4mRW%2Ft0wDJ5qF5Jpt6cJj8sxCeBaSbZhVV4qw%3D) Change to screen layout** | Open the screen layout and edit it after you've selected one. |
| **Screen layout 2** | Click **Add** to assign a second screen layout to the player. |
| **Remove** | Click to remove screen layout 2. |
| **Box-ID** | Enter the Box-ID according to the following rules: - Maximum 30 characters - Uppercase letters: **A-Z** - Lowercase letters: **a-z** - Numbers: **0-9** - German Umlauts: **Ää Üü Öö** (Your database must support Western European characters.) - Special characters: **ß - .** |
| **is installed** | Select if the player has been installed locally. |
| **Box type** | Select a box type from the dropdown after you've selected a license type. |
| **License type** | Select a license type to assign it to the player. This setting must be enabled in IXM One. |
| **Configuration** | Select a [configuration group](/grassfish/docs/configuration-groups) for your player. |
| **Edit** | Edit the selected configuration group. |
5. Configure the following player settings:

| **Localization** | Provide regional player details such as address, longitude, and temperature unit. |
| --- | --- |
| **Categories** | [Assign categories to players](/grassfish/docs/assign-categories). |
| **Display 1/2** | Edit display settings. |
| **Data sources** | Add and edit external data sources. --- Data sources must be enabled and configured. Please contact your Grassfish account manager for more information. |
| **Changelog** | Display all changes made to the player settings. - You can filter the results for specific times. - You can't edit or delete the changelog. |
| **System information** | Display all services and software versions available on the player. |
| **Notifications** | Show current error messages of the player. Notifications are only displayed if you have the necessary permissions. |
| **Additional data** | Add additional data for the player, such as company-specific information. |
6. Click **Save** to save your changes.

![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/work-with-players-image-qi0m4bpu.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A12%3A49Z&se=2026-11-06T20%3A12%3A49Z&sr=c&sp=r&sig=vyftJk4mRW%2Ft0wDJ5qF5Jpt6cJj8sxCeBaSbZhVV4qw%3D)

## Edit a player

To edit a player, perform the following steps:

1. Go to **Channels > Location**.
2. Select the location of the player that you want to edit.
3. In the **Managing players** pane, double-click on the player or select it and click on **Edit**.
4. Edit general settings and activation settings:

| **Activation** | Indicates date and time of the last player activation. You can't edit this field. |
| --- | --- |
| **Restart player** | Select to restart the player. |
| **First activation** | Indicates date and time of the first player activation. You can't edit this field. |
| **Clear player** | Delete data that is not required anymore from the player. - As an admin, you can configure an automatic player clean-up. - This option is only available after the player has been activated on the server. - Not all player types support data clearing. |
| **Last access** | Indicates date and time of the last access of the player on the server. You can't edit this field. |
| **Reset player** | Select to reset the player. You must reset a player in IXM One if its hardware or Box-ID has changed. Resetting removes the player's license. If you've mistakenly reset a player, please contact Grassfish Support. |
5. Change all other settings as required.
6. Click on **Save** to save your changes.

## Copy a player

To copy a player, perform the following steps:

1. Go to **Channels > Location**.
2. Select the location of the player that you want to copy.
3. In the **Managing players** pane, select the player and click on **Copy**.
4. Edit the player as required.
5. Click on **Save** to save your changes.

## Cancel a player

> [!NOTE]
> Note
> 
> - When you cancel an active player, the screens go dark and the IXM One license is revoked.
> - To undo the cancellation, go to **Tools > Revoke termination**. This returns the player to its original state.

To cancel a player, perform the following steps:

1. Go to **Channels > Location**.
2. Select the location of the player that you want to copy.
3. In the **Managing players** pane, select the player and click on **Tools**.
4. Select **Cancel player**.
5. Enter a cancellation date and click on **Cancel Player**. The player will be terminated on the cancellation date plus 14 hours due to time zones.

## Delete a player

To delete a player, perform the following steps:

1. Go to **Channels > Location**.
2. Select the location of the player that you want to delete.
3. In the **Managing players** pane, select the player and click on **Delete**.
4. Confirm the security prompt with **Yes**. If spots or media are assigned to the device, you can choose to assign them to another player before the device is deleted.

Every player has a unique Box-ID that identifies it, for example, during the initialization. You can check the Box-ID when you access the player in IXM.