---
title: "Use Windows Player functions"
slug: "use-player-functions"
updated: 2026-06-15T07:48:25Z
published: 2026-06-15T07:48:25Z
canonical: "docs.grassfish.com/use-player-functions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.grassfish.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Windows Player functions

You can use multiple functions when you work with the Grassfish Windows Player:

- [Keyboard shortcuts](/grassfish/docs/use-player-functions#use-keyboard-shortcuts)
- [Status window](/grassfish/docs/use-player-functions#open-the-status-window)
- [Additional functions](/grassfish/docs/use-player-functions#use-additional-functions)

## Use keyboard shortcuts

You can use the following keyboard shortcuts while the player is running:

| **Key** | **Function** |
| --- | --- |
| F1 | Activate/Deactivate the mouse pointer. |
| F2 | Display/Hide information about the current spot. |
| F3 | Display/Hide information about the current playlist. |
| F8 | Display/Hide the status window. |
| F10 | Launch the InitBox. You may have to enter the daily password if this is specified in the player configuration. |
| F11 | Open a terminal (PowerShell). You may have to enter the daily password if this is specified in the player configuration. |
| F12 | Close the player and overseer and display the desktop. You may have to enter the daily password if this is specified in the player configuration. |
| ESC | Hide the window and password prompt. |
| Pos1 | Jump to the start of the current spot. |
| End | Jump to five seconds before the end of the current spot. |
| Arrow left | Rewind five seconds. |
| Arrow right | Fast forward five seconds. |

## Open the status window

Press **F8** to display player information in the status window.![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/use-player-functions-image-sk99hhgf.png?sv=2026-02-06&spr=https&st=2026-11-06T20%3A17%3A36Z&se=2026-11-06T21%3A17%3A36Z&sr=c&sp=r&sig=TsEjkHQNcKS1SZJ0eR2drCm51pyWw3LwypiBnFxP49M%3D)

The status window is divided into five panes that contain different information.

| **Pane** | **Content** |
| --- | --- |
| Pane 1 | - Version of the player software - Date and time - Box ID - Information about the Grassfish server - Time zone - Information about the screen |
| Pane 2 | - Status of the connection to the server - Status of the Grassfish services - Status of the serial connection of the screens |
| Pane 3 | - System resources of the player PC |
| Pane 4 | - Live tags used |
| Pane 5 | - Data downloaded from the Grassfish server to the player. Note that you must press **F8** again to display this pane. |

![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/use-player-functions-image-kpzplw0r.png?sv=2026-02-06&spr=https&st=2026-11-06T20%3A17%3A36Z&se=2026-11-06T21%3A17%3A36Z&sr=c&sp=r&sig=TsEjkHQNcKS1SZJ0eR2drCm51pyWw3LwypiBnFxP49M%3D)

## Use additional functions

You can use the following additional functions when you work with the Grassfish Windows Player:

**Restart the player**

When you close the player, this also stops the Overseer service. To restart the player, start the Overseer service.

**Create a diagnostic file**

Run the command *troubleshoot.bat* to generate a diagnostic file comprising logs, player data, settings and more in ZIP format. If necessary, you can send this file to Grassfish support. The diagnostic file is located at *C:\GVClient\data\cache\troubleshoot*.

**Reset the player**

Run the command *boxreset.bat* to reset and initialize the player. The full path is *C:\GVClient\tools\current\bin\boxreset.bat*.

**Uninstall the player software**

You can uninstall the Grassfish Player in the Windows Control Panel.

Note

You can only uninstall the installation types Basic and Presentation.

**View log files**

The log files for all player services are located at *C:\GVClient\data\logs\* and stored in the format **ddmmyyyy** for each service. You can open the files with any text editor.