Use player functions

You can use multiple functions when you work with the Grassfish Windows Player:

Use keyboard shortcuts

You can use the following keyboard shortcuts while the player is running:

Key	Function
F1	Enable/Disable the mouse pointer.
F2	Display/Hide information about the current spot.
F3	Display/Hide information about the current playlist.
F8	Display/Hide the status window.
F10	Launch the InitBox. You may have to enter the daily password if this is specified in the player configuration.
F11	Open a terminal (PowerShell). You may have to enter the daily password if this is specified in the player configuration.
F12	Close the player and overseer and display the desktop. You may have to enter the daily password if this is specified in the player configuration.
ESC	Hide the window and password prompt.
Pos1	Jump to the start of the current spot.
End	Jump to five seconds before the end of the current spot.
Arrow left	Rewind five seconds.
Arrow right	Fast forward five seconds.

Open the status window

Press F8 to display player information in the status window.

The status window is divided into five panes that contain different information.

Pane	Content
Pane 1	Version of the player software Date and time Box ID Information about the Grassfish server Time zone Information about the screen
Pane 2	Status of the connection to the server Status of the Grassfish services Status of the serial connection of the screens
Pane 3	System resources of the player PC
Pane 4	Live tags used
Pane 5	Data downloaded from the Grassfish server to the player. Note that you must press F8 again to display this pane.

Use additional functions

You can use the following additional functions when you work with the Grassfish Windows Player:

Restart the player

When you close the player, this also stops the Overseer service. To restart the player, start the Overseer service.

Create a diagnostic file

Run the command troubleshoot.bat to generate a diagnostic file comprising logs, player data, settings and more in ZIP format. If necessary, you can send this file to Grassfish support. The diagnostic file is located at C:\GVClient\data\cache\troubleshoot.

Reset the player

Run the command boxreset.bat to reset and initialize the player. The full path is C:\GVClient\tools\current\bin\boxreset.bat.

Uninstall the player software

You can uninstall the Grassfish Player in the Windows Control Panel.

Note

You can only uninstall the installation types Basic and Presentation.

View log files

The log files for all player services are located at C:\GVClient\data\logs\ and stored in the format ddmmyyyy for each service. You can open the files with any text editor.