---
title: "Handle missing media"
slug: "handle-missing-media"
updated: 2026-05-18T09:56:56Z
published: 2026-08-19T08:32:39Z
canonical: "docs.grassfish.com/handle-missing-media"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.grassfish.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Handle missing media

Every digital DOOH booking requires media. That is, DOOH spots to play back.

> [!NOTE]
> Note
> 
> You must add a media file to each [booking item](/grassfish/docs/create-bookings#create-a-booking-item) within the booking.
> 
> - If you have created a booking item without adding media, you can still add it later.
> - You must add media before the booking item is running.

****Check the media status****

To find out whether any of your booking items still need media files, you can simply check the **Media** column in the bookings and booking items list.

It indicates the following:

- **Red**: The booking contains at least one [ordered or running](/grassfish/docs/manage-booking-states) booking item with missing media.
- **Orange**: The booking contains at least one booking item that is [registered, reserved, or on the waiting list](/grassfish/docs/manage-booking-states) and missing media.
- **Green**: Every booking item in the booking has a media file.
- **Grey**: The booking contains at least one digital product and doesn't require media because it's complete.
- **White**: The booking doesn't require media because it's [analog](/grassfish/docs/create-an-analog-product).

![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/handle-missing-media-image-ioxk6yzw.png?sv=2026-02-06&spr=https&st=2026-11-06T20%3A17%3A37Z&se=2026-11-06T21%3A17%3A37Z&sr=c&sp=r&sig=aV8UpBkURBy6EG%2FYohFKi5zTXtyI33wE4ovcFrXuuIg%3D)

In addition, you can filter for ordered bookings with missing media. To do so, click on the dropdown list next to **Filter by:** and select **Ordered (media missing)**.

## Add media to a booking item

To add a media file to a booking item, perform the following steps:

1. In IXM One, go to **DOOH > Booking**.
2. In the **Bookings** pane, double-click on the booking that needs media.
3. In the **Update booking** window, look for the red circle in the **Media** column of the booking items list to find the affected booking item.
4. Double-click on the booking item.
5. In the **Edit booking item** window, add a media file under **Spot** in one of the following ways:
  - **Upload spot**: upload a media file like a video, picture, or HTML-container as ZIP file. IXM One stores the media file as a spot in the spot database and places it in the DOOH playlist when the booking is ordered.
  - **Select from spot group**: select a spot. If you see multiple spot groups, select the group that contains the spot first.
  - **Create from template**: create a spot from a template. If you see multiple template groups, select the group that contains the template first.
6. Click **Save** to save your changes