---
title: "IXM One software information"
slug: "general"
updated: 2026-08-17T08:38:24Z
published: 2026-08-19T08:36:18Z
canonical: "docs.grassfish.com/general"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.grassfish.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IXM One software information

> [!NOTE]
> Note
> 
> Depending on your system, version, and individual settings, not all features may be available and the appearance of your system may differ.
> 
> For more information, please contact your Grassfish partner.

## System requirements

Consider the following system requirements before you get started with IXM One.

| **Software** | SQL Server 2017 or 2019 |
| --- | --- |
| **Supported browsers** | - Google Chrome (optimized for and recommended) - Mozilla Firefox |
| **Minimum resolution** | 1360 x 768 px |

## Important information

Consider the following information when using IXM One.

| **Application** | IXM One is a web-based application. |
| --- | --- |
| **Server** | - Grassfish securely stores all data on a central server. - Communication with the server may take a few seconds, depending on the process, your internet connection, and server load. |
| **Browser** | - We recommend using the navigation of IXM One rather than your browser's function keys. - Ensure you allow pop-ups for IXM One in your browser. The HTML Composer, HTML Wizard, and previews open in a new browser window. |
| **Devices** | - You can use screens of different sizes and aspect ratios (e.g., 16:9 or 4:3), combine screens to create a video wall, or use screens integrated into other devices. - All components can be configured simultaneously in your system. |
| **Synchronization** | By default, the player automatically synchronizes selected content with IXM One every 15 minutes. |
| **Automatic logout** | - You're automatically logged out after a certain time of inactivity (default: 30 minutes). - This time limit is system-dependent and is set by your administrator in the system configuration. |