---
title: "Create playback reports"
slug: "create-playback-reports"
updated: 2026-05-18T13:44:55Z
published: 2026-08-19T08:33:41Z
canonical: "docs.grassfish.com/create-playback-reports"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.grassfish.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create playback reports

You can create playback reports for bookings that are not completed as a whole but contain completed booking items.

This allows you to create reports on demand and for long-time bookings while they're still running.

> [!NOTE]
> Note
> 
> Playback reports are only available for digital products.

### How to use playback reports

Note the following information when you work with DOOH playback reports:

- Depending on your set up, a print dialog may appear after you click on **Report Digital**. If there's no dialog, the system automatically prints a report that includes only completed booking items.
- If your booking contains multi-content spots like the [Random Media Viewer](/grassfish/docs/random-media-viewer-spot) or [Planned Media Viewer](/grassfish/docs/planned-media-viewer-spot) and they're configured correctly, the playback report contains playback counts for each video.
- Make sure the spot duration of the spot, booking item, and media match. Otherwise, the report may not be generated.
- Each player sends their data to the server at a specific interval. Wait until the player has sent the data to the server for an accurate report.

## Create a playback report

To create a playback report, perform the following steps:

1. In IXM One, go to **DOOH > Booking**.
2. Select the booking that you want to create a report for and click **Edit**. Alternatively, double-click on the booking.
3. In the **Update booking** window, select **Report Digital**.
4. If a print dialog appears, fill out the available fields as required and select **Only completed** to include only completed booking items in the report. Otherwise, the report includes all booking items regardless of their state.
5. Click **Print**, to create the report and download it as a PDF.

## Troubleshooting: Inaccurate DOOH data

Each player submits their data to the server at a specific interval.

If a player hasn’t sent its data yet, the data in the DOOH playback report could be inaccurate.

To change the player's data transmission interval, follow these steps:

1. Open the player configuration or the configuration group:
  - For an individual player, go to **Channels > Location**. Double-click on your player and select **Edit** next to **Configuration** in the **Edit** **player** window.
  - For a configuration group, go to **Administration > Player > Configuration groups** and double-click on the configuration group.
2. In the **Edit configuration group** window, select **Display extended modules**.
3. Under **Modules**, select **InternetReceiver**.
4. Find the setting **send spot statistics (interval in seconds)**.
5. Change the number of seconds as desired.
6. Click **Save** to save your changes.

![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/troubleshooting-inaccurate-data-image-lkkk0xwy.png?sv=2026-02-06&spr=https&st=2026-11-06T20%3A21%3A36Z&se=2026-11-06T21%3A21%3A36Z&sr=c&sp=r&sig=kqr%2FmhJEA8k7ZKzldUNIAe9KjZ%2F4WHj7HbsvYKCe7mk%3D)