--- title: "Check player and data status" slug: "check-player-and-data-status" updated: 2026-08-17T10:02:36Z published: 2026-08-19T08:42:10Z canonical: "docs.grassfish.com/check-player-and-data-status" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.grassfish.com/llms.txt > Use this file to discover all available pages before exploring further. # Check player and data status You can check the status of a player to ensure its functionality. - See whether the player is online or offline, has a license, and working displays. - Check the status of data transfers to the player. To check a player's status, perform the following steps: 1. Go to **Channels > Location**. 2. Select the location of the player. 3. In the **Managing players** pane, check the following parameters: ****Messages**** Check whether the player has any notifications: | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-sfeqwjpq.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **No messages**. | | --- | --- | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-0btwzoi8.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **No unread messages**: messages are available and have been assigned to users for troubleshooting. | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-9ysjy86z.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Unassigned messages**: messages are available have not yet been assigned to any user. | Click on the icon to open the notifications. As an admin you can configure notification settings and access to them via [permission groups](/grassfish/docs/permission-groups). ****Data transfer**** Check the transfer status of data to the player: | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-sfeqwjpq.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Nothing to transfer**. | | --- | --- | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-d2qbatz1.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Transfer data**: data is being transferred. | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-9ysjy86z.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Transfer overdue**: data has not been transferred. | - Click the icon to open the **Transfer status** window for more information. - If a [data importer](/grassfish/docs/work-with-data-importers) is active, you can also see the date and time of the last data import. - Note that for players that are offline or don't have an active license, the data transfer status icon appears green, even if files are listed in the transfer status window. ****Online**** Check the online status: | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-sfeqwjpq.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Online**: the player is online and connected to the server. | | --- | --- | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-9ysjy86z.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Offline**: the player is offline and there is no connection to the server. | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-bqjs7uyd.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **No license selected**: unlicensed players can't receive new content from IXM One. | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-lqt4ljjl.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Reset**: reset players can't receive new content from IXM One. Activate the player to refresh its content. | We recommend to regularly check [transfer statistics](/grassfish/docs/generate-transfer-statistics) for errors during data transfer. ****Display 1, 2**** Check the display status: | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-sfeqwjpq.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **On**: the display is on. | | --- | --- | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-ruka3qgg.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Status is unknown**: the screen can't be accessed. Check the cable connection to the hardware and the assigned screen type. | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-9ysjy86z.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Off**: the display is off. Check the display for more information. | | ![](https://cdn.document360.io/e2b87f73-d9f5-43cb-8182-2641762664fd/Images/Documentation/check-player-and-data-status-image-xfvuatfo.png?sv=2026-02-06&spr=https&st=2026-11-06T19%3A13%3A07Z&se=2026-11-06T20%3A13%3A07Z&sr=c&sp=r&sig=DRYMZEB48F3UUS8T4C8dzvSIfq8mL47jaOITXo%2BZ6QM%3D) | **Status not available**: there's no assigned display. | ****Last access**** Check the date and time of the last connection between player and server. ****Cancellation date**** Check when a player was canceled.