---
title: "API key not enabled"
slug: "cant-activate-api-key"
updated: 2025-07-11T09:57:03Z
published: 2025-07-11T09:57:03Z
canonical: "docs.grassfish.com/cant-activate-api-key"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.grassfish.com/llms.txt
> Use this file to discover all available pages before exploring further.

# API key not enabled

## Symptoms

You can’t see the API Key tab in IXM One user management. You can’t retrieve your API key.

## Resolution

The following steps can help you identify and solve the issue:

1. To ensure that API keys are enabled, access your database.
2. Find the customer ID and assigned API keys in the **dbo.datCustomers** table. You can use the following SQL statement:

```sql
SELECT Id, Name, ApiKeysEnabled FROM dbo.datCustomers ORDER BY ID DESC
```
3. In the table, check the value in the **ApiKeysEnabled** column. By default the value is 0, which means API Keys are disabled.
4. To change the API keys value, you can use the following SQL statement:

```sql
UPDATE dbo.datCustomers SET ApiKeysEnabled = 1 WHERE Id = 123
```