API key not enabled

  • Updated on Jan 22, 2024
  • Published on Jan 22, 2024
  • 1 minute(s) reading time
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Symptoms

You can’t see the API Key tab in the IXM Platform user management. You can’t retrieve your API key.

Resolution

The following steps can help you identify and solve the issue:

  1. To ensure that API keys are enabled, access your database.

  2. Find the customer ID and assigned API keys in the dbo.datCustomers table. You can use the following SQL statement:

    SELECT Id, Name, ApiKeysEnabled FROM dbo.datCustomers ORDER BY ID DESC

  3. In the table, check the value in the ApiKeysEnabled column. By default the value is 0, which means API Keys are disabled.

  4. To change the API keys value, you can use the following SQL statement:

    UPDATE dbo.datCustomers SET ApiKeysEnabled = 1 WHERE Id = 123